07782 221769 is answered at every hour. Ring it when something is leaking, dead or backing up; send the form below when it can wait until morning.
Before You Ring: Four Things Worth Knowing
You do not need to prepare. Still, four small facts speed the call up, and they stop you being sent a partner company that cannot do the job.
- Your full address, including the floor and entry code
- What you can see or hear: dripping, hissing, a stain, a smell
- Whether you can reach the stopcock, and whether the building has a managing agent
- Any access limit: a mews gate, a porter or a bay with a time limit
Why the Managing Agent Matters
In Marylebone, many buildings belong to an estate and are run by an agent. If the leak is from a shared stack, the agent usually pays for the repair. Tell them in writing as soon as you can.
Water Where It Should Not Be
Close the main stopcock, switch off the immersion heater and boiler, open the cold taps to drain the pipework and keep electrics clear. Then ring. If the leak is coming through from the flat above, knock on that door and ask them to shut their water off too. Our emergency plumbing page explains what the partner company does next, and burst pipe repair covers the harder cases.
A Drain That Is Backing Up
In a basement or lower-ground flat, stop using water and keep sockets away from the floor. Westminster flooded in July 2021, so sewer backflow here is taken seriously. See blocked drains.
A Boiler or Heating System That Has Stopped
Check the pressure gauge, which should read about 1 to 1.5 bar when cold, and see whether the thermostat is calling for heat. Try one reset. If the fault returns, leave it and ring, because repeated resets can damage a boiler. The emergency boiler repair page explains how a repair-or-replace decision is made.
If You Smell Gas
Leave, open doors and windows, avoid switches and flames and ring 0800 111 999 first. Ring us for the repair once the supply is made safe.
What Happens After You Ring
We find the partner company that can reach you soonest and suits the fault, and text you its name before anyone arrives. It diagnoses, quotes in writing, does the work, invoices you and takes payment directly. We handle no invoices or payments. See how we work.
Where We Are and Who We Cover
Our address is 2 Bentinck St, London W1U 2FA. It is a phone line, not a showroom.
- Marylebone (W1U, W1G, W1H, W1B): Georgian terraces, mansion blocks and mews
- Fitzrovia (W1T, W1W): flats above shops, split between two councils. See Fitzrovia
- Mayfair (W1J, W1K, W1S): townhouses and mews. See Mayfair
- St John's Wood (NW8): villas cut into flats. See St John's Wood
- Regent's Park and Portland Place: Nash terraces and embassies
Sundays and Match Days
The farmers' market on Moxon Street and Aybrook Street runs on Sundays from 10am to 2pm, and cricket at Lord's affects Wellington Road and St John's Wood Road. Mention it if you are nearby.
Send the Form
Name, number, email and a line on what is wrong is enough. We answer forms as we answer calls, at any hour. Read about us on the about page, browse the services or go back to the home page.
Good Questions
Should I ring or use the form?
Ring if water is escaping, the heating has failed or you smell anything unusual, because a conversation finds the real problem faster than a message. The form suits planned work, such as a dripping tap, a slow shower or a radiator you want moved. Either route reaches the same people, and a form sent at night is picked up like a call. Put your full address, including the floor and any entry code.
What will you ask me on the phone?
We ask what you can see and hear, where the water is coming from, and whether you can reach the stopcock. For a boiler we ask the make, any error code and the pressure on the gauge. We also ask for the full address, the floor, access arrangements and whether the building has a managing agent. None of it is a test. Each answer helps match the right partner company.
Do you give a price over the phone?
No, and we do not promise an arrival time. Both depend on which partner company attends and what it finds on arrival. We can tell you the published London ranges, such as £80 to £150 for a weekday daytime emergency call-out, so you know what is reasonable. The partner then gives you a written quote before any work begins.
What do I do while I wait?
For a leak, close the main stopcock, switch off the immersion heater and boiler, and open the cold taps to drain the pipework. Move electrical items and valuables away from the water, and photograph the damage for the freeholder or your own records. For a blocked basement drain, stop using water completely. For gas, leave the property and ring 0800 111 999.
How do I find my stopcock in an old Marylebone building?
In a flat it is usually under the kitchen sink or in a cupboard near the front door. In a Georgian house cut into flats there may be a stopcock in the basement or hall serving the whole building, which only the managing agent can reach. If you cannot find one, ring us and describe the layout. The partner company will often know where these are hidden in period buildings.
Can I book something planned instead of an emergency?
Yes, through the same number or the form. Planned work includes replacing a radiator, curing a dripping tap, descaling a shower or a boiler repair with no heating emergency. The partner company confirms a convenient slot, gives a written quote and does the work. Say whether you prefer evenings or weekends, because some buildings limit contractor hours and your managing agent may need notice.
Where are you and which areas do you cover?
We are at 2 Bentinck St, London W1U 2FA, and cover Marylebone, Fitzrovia, Mayfair, St John's Wood, Regent's Park and Portland Place. That is W1 and NW1 postcodes. Because Fitzrovia and St John's Wood cross the Westminster and Camden border, give us the full address so we can say which council's rules apply. This is a phone line for the partner network, not a walk-in shop.
Will somebody tell me who is coming?
Yes. Once a partner company confirms, we text you its name before anyone arrives. If a person turns up and you are not sure they are the company we named, ring us before letting them in. That one check protects you from callers who knock on the back of a real job. The partner company is a separate business that quotes, invoices and takes payment directly.
What if I live in a mews or a building with a porter?
Tell us when you ring. Mews entrances can be narrow, gated or one-way, and Mayfair has embassies and hotels with security perimeters around Grosvenor Square. A porter or concierge may need to approve a contractor in advance. If you give us the entry details and a building contact, the partner company can arrive prepared and avoid delays that cost you time on the clock.
What if I need to complain?
Raise it with the partner company first, because it carried out the work and is best placed to fix it. If you cannot reach a resolution, ring 07782 221769 and we will chase it on your behalf. Keep the written quote, photographs and any texts. Nothing on this site affects your statutory rights as a consumer, and the Terms page sets out how the service works.
